Frequently Asked Questions

Start with password reset. If you still cannot access your account, email support@wheretoescape.com with your account email and a brief description of the issue.

Go to your member profile page to update account details and preferences.

Some account roles may require stronger security (such as two-factor protection) to protect listing management and owner access workflows.

Yes. The admin content flows support new reference-data requests, and we review them before publishing broadly.

Email support@wheretoescape.com or use the contact page. For faster help, include relevant links, screenshots, and exact room/venue names.

If you have a legitimate integration request, contact support with your use case. Availability depends on current platform policies and capacity.

Yes. We welcome feature ideas and workflow feedback. Share suggestions through the contact page or support email.

If a room or venue is missing, please contact support@wheretoescape.com with the room name, city, venue/company name, and website link. We regularly add new listings and can fast-track verified submissions.

Open the room page and share the incorrect details with support@wheretoescape.com. Include what needs changing and a reliable source (official website or booking page) so we can verify quickly.

Some listings may be hidden while awaiting review, verification, or owner approval. We also only show active content publicly to keep search results accurate.

Core listing data is updated on an ongoing basis. If you notice urgent issues (closed room, moved venue, wrong booking link), email support and we can prioritise a manual correction.

Statuses are based on available source data and verification updates. If a status is outdated, send evidence to support and we'll review it.

Visit the For Venue Owners page and submit a claim request. Admins review claims for security and may ask for verification from an official business email domain.

Yes. Claiming your venue or company listing is free.

Most requests are reviewed within a few business days. Complex verification cases can take longer if we need additional evidence.

Yes. Contact support@wheretoescape.com from an authorised company email and include the account details of the new owner/manager.

Use the contact details in our privacy policy and provide enough information to identify your account or record. We handle requests in line with applicable regulations.

Where available, listings combine multiple rating sources and user-contributed data to give a clearer picture of room quality.

Logged-in users can add ratings for rooms they have played. User-written reviews are not currently supported.

Use the completed/rated controls on room pages or in your member dashboard. Your completed history helps track what you've played.

User-written reviews are not currently supported. If your rating is missing, it may be delayed by caching or account state checks. If it still does not appear, contact support with the room name and submission time.

Use the map and listing pages with search and filters. You can browse by location and then refine by preferences like awards or room characteristics.

Check your location permissions and zoom level first. If results still look wrong, search by city name directly and report map issues to support with screenshots.

Please email support@wheretoescape.com with steps to reproduce, screenshots, and device/browser details. This helps us fix issues much faster.

Yes. Send the page URL, phone model, OS, browser version, and a screenshot to support. We'll investigate responsive layout issues.

Please report the broken URL and room name to support. We can update stale booking links after verification.

Yes. Use the trip planner to build routes with multiple rooms, then save and refine your itinerary.

No account is needed to build and share a route link. An account is only required to save and manage routes in your dashboard.

Availability support depends on the room and booking integration. If live slots are available, they will appear on the room page or in route planning flows.